{"id":4398,"date":"2026-06-07T10:26:31","date_gmt":"2026-06-07T10:26:31","guid":{"rendered":"https:\/\/research.ddev.site\/faq\/"},"modified":"2026-11-05T12:57:54","modified_gmt":"2026-11-05T12:57:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/rc.hku.edu.tr\/uzom\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<style data-wp-block-html=\"css\">\n.mq{--p:#800020;--pd:#5c0017;--ink:#1f2430;--mut:#5b6270;--bg:#faf6f7;--ln:#ecdfe3;max-width:1000px;margin:0 auto;font-family:system-ui,-apple-system,\"Segoe UI\",Roboto,sans-serif;color:var(--ink);scroll-behavior:smooth}\n.mq *,.mq *::before,.mq *::after{box-sizing:border-box}\n.mq p,.mq h2,.mq h3{margin:0}\n.mq a{color:var(--p)}\n.mq-lead{font-size:19px;line-height:1.65;color:var(--mut);padding:20px 24px;border-left:4px solid var(--p);background:var(--bg);border-radius:0 14px 14px 0}\n.mq-nav{display:flex;flex-wrap:wrap;gap:8px;margin:24px 0 8px}\n.mq-nav a{padding:8px 16px;border:1px solid var(--ln);border-radius:999px;font-size:15px;text-decoration:none;color:var(--ink);background:#fff;transition:.2s}\n.mq-nav a:hover{background:var(--p);border-color:var(--p);color:#fff}\n.mq-sec{margin-top:40px;scroll-margin-top:80px}\n.mq-sec header{display:flex;align-items:center;gap:12px;margin-bottom:16px}\n.mq-ico{width:44px;height:44px;display:grid;place-items:center;font-size:22px;background:var(--bg);border-radius:12px}\n.mq-sec h2{font-size:26px;font-weight:700;color:var(--p)}\n.mq-acc{display:flex;flex-direction:column;gap:10px}\n.mq details{border:1px solid var(--ln);border-radius:14px;background:#fff;transition:box-shadow .2s,border-color .2s}\n.mq details:hover{box-shadow:0 4px 18px rgba(128,0,32,.08)}\n.mq details[open]{border-color:var(--p);box-shadow:0 6px 22px rgba(128,0,32,.10)}\n.mq summary{list-style:none;cursor:pointer;padding:18px 56px 18px 22px;font-size:17px;font-weight:600;line-height:1.4;position:relative}\n.mq summary::-webkit-details-marker{display:none}\n.mq summary::after{content:\"+\";position:absolute;right:18px;top:50%;transform:translateY(-50%);width:28px;height:28px;display:grid;place-items:center;border-radius:50%;background:var(--bg);color:var(--p);font-size:20px;font-weight:400;transition:.2s}\n.mq details[open] summary::after{content:\"\u2212\";background:var(--p);color:#fff}\n.mq-body{padding:0 22px 20px;font-size:16px;line-height:1.7;color:var(--mut)}\n.mq-body p+p{margin-top:10px}\n.mq-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px}\n.mq-card{display:flex;flex-direction:column;gap:10px;padding:22px;border:1px solid var(--ln);border-radius:16px;background:#fff;font-size:15.5px;line-height:1.6;color:var(--mut);scroll-margin-top:80px}\n.mq-card h3{font-size:18px;color:var(--ink)}\n.mq-card.kilavuzlar{background:linear-gradient(160deg,#fff 60%,var(--bg));border-top:4px solid var(--p)}\n.mq-card .mq-btn{margin-top:auto}\n.mq a.mq-btn{display:inline-block;padding:11px 22px;border-radius:999px;background:var(--p);color:#fff !important;text-decoration:none;font-weight:600;font-size:15px;transition:.2s}\n.mq a.mq-btn:hover{background:var(--pd)}\n@media(max-width:640px){.mq-lead{font-size:16px;padding:16px}.mq-sec h2{font-size:21px}.mq summary{font-size:16px}.mq-nav{flex-wrap:nowrap;overflow-x:auto}.mq-nav a{white-space:nowrap}}\n<\/style>\n\n<div class=\"mq\">\n<p class=\"mq-lead\">Below you can find the most frequently asked questions and answers about distance education and the LMS (lms.hku.edu.tr), grouped by category.<\/p>\n<nav class=\"mq-nav\"><a href=\"#giris\">\ud83d\udd10 Login and Account<\/a><a href=\"#dersler\">\ud83d\udcda Courses and Content<\/a><a href=\"#canli\">\ud83c\udfa5 Live Classes and Recordings<\/a><a href=\"#sinav\">\ud83d\udcdd Exams and Assignments<\/a><a href=\"#teknik\">\u2699\ufe0f Technical Requirements<\/a><a href=\"#destek\">\ud83d\udcac Support<\/a><\/nav>\n<section class=\"mq-sec\" id=\"giris\">\n<header><span class=\"mq-ico\">\ud83d\udd10<\/span><h2>Login and Account<\/h2><\/header>\n<div class=\"mq-acc\">\n<details><summary>How do I log in to the LMS? (Students)<\/summary><div class=\"mq-body\"><p>Address: <a href=\"https:\/\/lms.hku.edu.tr\">lms.hku.edu.tr<\/a>. Log in with the institutional username and password you use for the University&#8217;s e-mail, Portal and wireless network (Wi-Fi) services. Username: your student number if you enrolled in 2025 or later; first.last if you enrolled before 2025 (do not add @std.hku.edu.tr). Your Student Information System (OBS) password does not work.<\/p><\/div><\/details>\n<details><summary>How do I log in to the LMS? (Academic and administrative staff)<\/summary><div class=\"mq-body\"><p>Log in with your institutional username and password. Username: the part of your institutional e-mail address before the &#8220;@&#8221; sign (example: first.last). Select &#8220;Staff \/ Instructor&#8221; at login. Your OBS password does not work.<\/p><\/div><\/details>\n<details><summary>How do instructors assigned from outside the university log in?<\/summary><div class=\"mq-body\"><p>Enter your Turkish Republic ID number as your username and your Student Information System (OBS) password as your password, and select the &#8220;Staff \/ Instructor&#8221; option. This method does not work if you have an institutional e-mail account; in that case, log in with your institutional account.<\/p><\/div><\/details>\n<details><summary>Can I log in with my OBS password?<\/summary><div class=\"mq-body\"><p>No. You cannot log in with your OBS password; use your institutional username and password. The only exception is instructors assigned from outside the university who do not have an institutional e-mail account.<\/p><\/div><\/details>\n<details><summary>I forgot my password. What should I do?<\/summary><div class=\"mq-body\"><p>You can renew your password on the Portal &#8220;Forgot Password&#8221; page: <a href=\"https:\/\/portal.hku.edu.tr\/forgot-password\" target=\"_blank\" rel=\"noopener\">Portal &#8211; Forgot Password<\/a>. A verification code is sent to the mobile phone number registered in the system. Your new password must not contain any part of your first name or surname. There is no password reset in the LMS; the LMS password screen directs you to the Portal and to the support channels.<\/p><\/div><\/details>\n<details><summary>The LMS asks for a verification code. Why?<\/summary><div class=\"mq-body\"><p>For protected accounts, a verification code is sent by SMS to your registered mobile phone during login.<\/p><\/div><\/details>\n<\/div>\n<\/section>\n<section class=\"mq-sec\" id=\"dersler\">\n<header><span class=\"mq-ico\">\ud83d\udcda<\/span><h2>Courses and Content<\/h2><\/header>\n<div class=\"mq-acc\">\n<details><summary>What Is Distance Education?<\/summary><div class=\"mq-body\"><p>It is a type of instruction in which teaching activities are carried out online, synchronously and\/or asynchronously, using various information and communication technology tools, without requiring the instructor and students to be in the same location.<\/p><\/div><\/details>\n<details><summary>What Is Synchronous Distance Education?<\/summary><div class=\"mq-body\"><p>It refers to instructors and students holding live classes simultaneously with the help of video conferencing\/chat tools.<\/p><\/div><\/details>\n<details><summary>What Is Asynchronous Distance Education?<\/summary><div class=\"mq-body\"><p>Course materials are prepared in advance by the instructor and shared with students. Students can access the course materials at any time they wish.<\/p><\/div><\/details>\n<details><summary>How Is the Distance Education Process Conducted at HKU?<\/summary><div class=\"mq-body\"><p>At HKU, some of the courses you take during a semester are delivered through distance education, synchronously and\/or asynchronously. Synchronous classes are held via Zoom; asynchronous content (course materials, assignments, class recordings) is in the LMS.<\/p><\/div><\/details>\n<details><summary>How Can I Participate in Distance Education Courses?<\/summary><div class=\"mq-body\"><p>By logging in to the HKU Learning Management System (LMS) at <a href=\"https:\/\/lms.hku.edu.tr\">lms.hku.edu.tr<\/a>, you can access the course schedule, content and materials, assignments, Zoom live classes, class recordings and meetings.<\/p><\/div><\/details>\n<details><summary>My course is not visible in the LMS. What should I do?<\/summary><div class=\"mq-body\"><p>Your courses come from your advisor-approved course registration in the OBS. Synchronization between the OBS and the LMS runs every day at 06:00 and 18:00; once your registration is approved, your course appears in the LMS at the latest after the next synchronization. If there is no approved course registration, the course will not appear; in that case, please contact your department\/advisor.<\/p><\/div><\/details>\n<details><summary>(Instructors) What is the file limit when uploading course materials?<\/summary><div class=\"mq-body\"><p>A single file can be up to 50 MB. Supported file types: pdf, doc(x), ppt(x), xls(x), txt, zip, rar, jpg\/jpeg, png.<\/p><\/div><\/details>\n<details><summary>(Staff) How are permissions granted in the LMS?<\/summary><div class=\"mq-body\"><p>Management roles are granted by UZEM on the LMS &#8220;Settings \u203a Roles and permissions&#8221; screen. The instructor and student roles come from the OBS. Assigning an additional instructor or assistant to a course is done by UZEM.<\/p><\/div><\/details>\n<details><summary>What happened to my courses and content in the old system (OYS)?<\/summary><div class=\"mq-body\"><p>The course lists of past semesters have been transferred to the LMS as an archive (the official record is the OBS). For requests about content in the old system, please use the support channels.<\/p><\/div><\/details>\n<details><summary>How Is Information Security Ensured?<\/summary><div class=\"mq-body\"><p>Data is stored on the University&#8217;s own servers. The KVKK (Turkish Personal Data Protection Law No. 6698) is observed in the use of personal data. For detailed information, you may visit <a href=\"https:\/\/www.hku.edu.tr\/kvkk\/#bilgi-guvenligi-politikas%C4%B1\">hku.edu.tr\/kvkk<\/a>.<\/p><\/div><\/details>\n<\/div>\n<\/section>\n<section class=\"mq-sec\" id=\"canli\">\n<header><span class=\"mq-ico\">\ud83c\udfa5<\/span><h2>Live Classes and Recordings<\/h2><\/header>\n<div class=\"mq-acc\">\n<details><summary>How do I join a live class?<\/summary><div class=\"mq-body\"><p>Live classes are held via Zoom. As the class time approaches, a &#8220;Join&#8221; link appears on the LMS Dashboard and on the course page.<\/p><\/div><\/details>\n<details><summary>Where can I watch class recordings?<\/summary><div class=\"mq-body\"><p>You can watch them on the &#8220;Recordings&#8221; screen in the LMS menu; only the recordings of the courses you are enrolled in are shown. Class recordings are published on the Recordings screen in the LMS; you can still watch the recordings of your enrolled courses after the semester ends. Recordings are collected automatically from Zoom and appear some time after the class ends. Shared classes (merged courses) are defined in the system by UZEM.<\/p><\/div><\/details>\n<\/div>\n<\/section>\n<section class=\"mq-sec\" id=\"sinav\">\n<header><span class=\"mq-ico\">\ud83d\udcdd<\/span><h2>Exams and Assignments<\/h2><\/header>\n<div class=\"mq-acc\">\n<details><summary>How do I submit an assignment? What is the file limit?<\/summary><div class=\"mq-body\"><p>Submit your assignment under My Courses \u203a the relevant course \u203a Assignments. The file limit is set by the instructor (default 20 MB, maximum 50 MB; by default up to 5 files). Your grade becomes visible when the instructor publishes it.<\/p><\/div><\/details>\n<details><summary>What are the assignment rules? (late submission, attempts)<\/summary><div class=\"mq-body\"><p>The instructor sets the rules for each assignment. A submission after the due date is marked &#8220;late&#8221;; by default late submissions are accepted, and the instructor can turn this off or set a cut-off date. There is no automatic grade deduction. The default is 1 submission attempt (the instructor can raise it up to 10). A submitted file cannot be changed; if you have attempts left, you make a new attempt. The instructor can return a submission to draft and can give an individual student extra time or extra attempts. By default up to 5 files and 20 MB can be uploaded (the instructor can raise this to 50 MB).<\/p><\/div><\/details>\n<details><summary>Are online exams held in the LMS?<\/summary><div class=\"mq-body\"><p>The online exam module is being prepared; it will be announced when it becomes available.<\/p><\/div><\/details>\n<\/div>\n<\/section>\n<section class=\"mq-sec\" id=\"teknik\">\n<header><span class=\"mq-ico\">\u2699\ufe0f<\/span><h2>Technical Requirements<\/h2><\/header>\n<div class=\"mq-acc\">\n<details><summary>System Requirements for the LMS<\/summary><div class=\"mq-body\"><p>An up-to-date web browser and a stable internet connection are sufficient.<\/p><\/div><\/details>\n<details><summary>Can I access the LMS from my phone?<\/summary><div class=\"mq-body\"><p>You can access the LMS from your phone browser at lms.hku.edu.tr; the interface is mobile-friendly.<\/p><\/div><\/details>\n<\/div>\n<\/section>\n<section class=\"mq-sec\" id=\"destek\">\n<header><span class=\"mq-ico\">\ud83d\udcac<\/span><h2>Support<\/h2><\/header>\n<div class=\"mq-grid\">\n<article class=\"mq-card\"><h3>Current guide<\/h3><p>Current guide: the Help page inside the LMS (<a href=\"https:\/\/lms.hku.edu.tr\/hlp\">lms.hku.edu.tr\/hlp<\/a>, login required; printable).<\/p><\/article>\n<article class=\"mq-card\"><h3>Help and support<\/h3><p>After logging in to the LMS, you can reach the Help page at <a href=\"https:\/\/lms.hku.edu.tr\/hlp\">lms.hku.edu.tr\/hlp<\/a> (login required).<\/p><p>To get support: E-mail: <a href=\"mailto:uzom-destek@hku.edu.tr\">uzom-destek@hku.edu.tr<\/a> \u00b7 Portal: open a support request via portal.hku.edu.tr (<a href=\"https:\/\/portal.hku.edu.tr\/destek\/yeni-talep\" target=\"_blank\" rel=\"noopener\">https:\/\/portal.hku.edu.tr\/destek\/yeni-talep<\/a>, login required; queue: Uzaktan E\u011fitim \/ Distance Education) \u00b7 HKU Mobile: open a support request from the app.<\/p><\/article>\n<article class=\"mq-card\"><h3>Center contact<\/h3><p>Distance Education Application and Research Center: <a href=\"mailto:uzom@hku.edu.tr\">uzom@hku.edu.tr<\/a> \u00b7 <a href=\"tel:4446458\">444 6 458<\/a><\/p><\/article>\n<article id=\"kilavuzlar\" class=\"mq-card kilavuzlar\"><h3>For Students \u2014 General Use<\/h3><p>LMS general usage guide (version 28.10.2026). The most current version is on the Help page inside the LMS.<\/p><p><a class=\"mq-btn\" href=\"https:\/\/rc.hku.edu.tr\/wp-content\/uploads\/sites\/15\/2022\/11\/OYS-Genel-Kullanim-Ogrenciler-2.pdf\" target=\"_blank\" rel=\"noopener\">Open PDF<\/a><\/p><\/article>\n<article class=\"mq-card kilavuzlar\"><h3>For Students \u2014 Online Exam<\/h3><p>LMS online exam guide (version 28.10.2026). The most current version is on the Help page inside the LMS.<\/p><p><a class=\"mq-btn\" href=\"https:\/\/rc.hku.edu.tr\/wp-content\/uploads\/sites\/15\/2022\/11\/OYS-Ogrenci-icin-Sinav-Kullanim-Kilavuzu-2.pdf\" target=\"_blank\" rel=\"noopener\">Open PDF<\/a><\/p><\/article>\n<article class=\"mq-card kilavuzlar\"><h3>For Instructors \u2014 General Use<\/h3><p>LMS general usage guide (version 28.10.2026). The most current version is on the Help page inside the LMS.<\/p><p><a class=\"mq-btn\" href=\"https:\/\/rc.hku.edu.tr\/wp-content\/uploads\/sites\/15\/2023\/03\/ogretim-elemanlari-icin-genel-Kullanim-Kilavuzu.pdf\" target=\"_blank\" rel=\"noopener\">Open PDF<\/a><\/p><\/article>\n<article class=\"mq-card kilavuzlar\"><h3>For Instructors \u2014 Assignment &amp; Exam<\/h3><p>LMS assignment, exam and question bank guide (version 28.10.2026). The most current version is on the Help page inside the LMS.<\/p><p><a class=\"mq-btn\" href=\"https:\/\/rc.hku.edu.tr\/wp-content\/uploads\/sites\/15\/2022\/11\/OYS-Akademik-Personel-icin-Sinav-Kullanim-Kilavuzu-2.pdf\" target=\"_blank\" rel=\"noopener\">Open PDF<\/a><\/p><\/article>\n<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Below you can find the most frequently asked questions and answers about distance education and the LMS (lms.hku.edu.tr), grouped by category. \ud83d\udd10 Login and\u2026<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-wide.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4398","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rc.hku.edu.tr\/uzom\/wp-json\/wp\/v2\/pages\/4398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rc.hku.edu.tr\/uzom\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rc.hku.edu.tr\/uzom\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rc.hku.edu.tr\/uzom\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rc.hku.edu.tr\/uzom\/wp-json\/wp\/v2\/comments?post=4398"}],"version-history":[{"count":5,"href":"https:\/\/rc.hku.edu.tr\/uzom\/wp-json\/wp\/v2\/pages\/4398\/revisions"}],"predecessor-version":[{"id":4632,"href":"https:\/\/rc.hku.edu.tr\/uzom\/wp-json\/wp\/v2\/pages\/4398\/revisions\/4632"}],"wp:attachment":[{"href":"https:\/\/rc.hku.edu.tr\/uzom\/wp-json\/wp\/v2\/media?parent=4398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}